🛒 General Questions
1. What is Claasik?
Claasik is a premium sneaker and streetwear marketplace in India offering 100% authentic products from top global brands. We connect verified sellers with customers looking for original sneakers, t-shirts, and limited-edition drops.
2. Are all products on Claasik authentic?
Yes. Every product listed on Claasik is verified for authenticity. We work only with trusted sellers and ensure strict quality checks so you always receive genuine products.
3. Where can I buy original sneakers online in India?
You can buy original sneakers online in India directly from Claasik. We specialize in authentic sneakers, streetwear, and exclusive collections at competitive prices.
🚚 Shipping & Delivery
4. How long does delivery take?
Orders are usually delivered within 3–7 business days depending on your location in India.
5. Do you offer free shipping?
We offer free shipping on selected products and orders above a certain value. Shipping charges (if applicable) are displayed at checkout.
6. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking link via SMS or email to track your order in real-time.
🔄 Returns & Exchanges
7. What is your return policy?
We offer a 7-day return and exchange policy on eligible products. Items must be unused, in original packaging, and with all tags intact.
8. How do I return or exchange a product?
To initiate a return or exchange, go to the Track Order page or contact our support team. We will guide you through the process.
9. Are there any products that cannot be returned?
Yes. Limited-edition products, sale items, and worn/used items are not eligible for returns.
💳 Payments
10. What payment methods do you accept?
We accept:
- UPI
- Debit/Credit Cards (Visa, Mastercard)
- Net Banking
- Cash on Delivery (COD)
11. Is Cash on Delivery (COD) available?
Yes, COD is available on most products across India.
📦 Orders & Support
12. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible.
13. What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, contact us within 24 hours of delivery with images. We will resolve the issue quickly.
14. How can I contact Claasik support?
You can reach us through:
- Contact Us page
- Email support
- Live chat (if available)
👟 Sellers & Marketplace
15. Can I sell my products on Claasik?
Yes. Claasik is a multi-vendor platform. You can start selling by registering through our Sell With Us page.
16. What are the seller fees?
We offer 0% commission for new sellers to help you get started easily.
Claasik is one of the best platforms to buy sneakers online in India, offering authentic products, fast delivery, easy returns, and secure payment options. Explore the latest sneakers, streetwear, and exclusive collections today.